Shipping policy
SHIPPING POLICY
1. Order Processing Time
All orders are processed and shipped within 1 to 3 business days (excluding weekends and holidays) after payment confirmation. All shipments are dispatched directly from our warehouse in Shenzhen, China.
2. Shipping Destinations & Delivery Information
Our current shipping destinations are the United States, Canada, Mexico, United Kingdom, Ireland, Germany, France, Italy, Spain, Portugal, Netherlands, Belgium, Luxembourg, Austria, Switzerland, Poland, Czech Republic, Hungary, Croatia, Romania, Greece, Sweden, Denmark, Finland, Estonia, Norway, Brazil, United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Japan, Singapore, Malaysia, Philippines, Thailand, Vietnam, Australia and New Zealand. We do not currently offer shipping to other destinations. Standard shipping is free on orders of US$59 or more to these listed destinations. For orders below US$59, shipping charges are shown at checkout.
Shipping carrier: orders are shipped with 4PX standard tracked service from our Shenzhen, China warehouse.
Estimated transit times (after dispatch, in business days):
- United States, United Kingdom, Ireland, Germany, France, Italy, Spain, Portugal, Netherlands, Belgium, Luxembourg, Austria, Switzerland, Poland, Czech Republic, Hungary, Croatia, Romania, Greece, Sweden, Denmark, Finland, Estonia, Norway, Qatar, Kuwait, Bahrain, Japan, Singapore, Malaysia, Philippines, Thailand, Vietnam and New Zealand: 7–14 business days
- Canada, Mexico, Brazil, United Arab Emirates, Saudi Arabia, Oman and Australia: 14–30 business days
Total estimated delivery time = processing time (1–3 business days) + transit time. For example, an order to the United States is typically delivered within 8–17 business days after payment confirmation.
Please note: Delivery times are estimates for reference only and are not guaranteed. Actual delivery may be delayed due to customs inspection, holidays, or force majeure factors beyond our control.
3. Order Tracking
When your order has shipped, you will receive an email notification from us containing a tracking number. You can use this number to check your package status on the corresponding logistics tracking website. Please allow 48 hours for the tracking information to update.
4. Customs, Duties, and Taxes
International orders may be subject to import duties and taxes once a shipment reaches your destination country. Chinneo is not responsible for these charges if they are applied and are the responsibility of the customer.
5. Contact Us
If you have any questions about our shipping policy or need assistance tracking your order, please contact us at frank@chinneo.com.